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SUPPORT

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GeneralSupport

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Mon-Fri 8am-6pm AEST

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FAQ / General Support

Service Management and Delivery

For all your support needs, you can either contact us directly or send us through an email anytime! And we will endeavour to get back to within the shortest period of time.

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Account management is a feature we are aiming to deliver soon with ZAhelp support app - watch this space, more to come soon.  Using that system, will allow you to enjoy the convenience of managing your account online 24/7.

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For subscribed members ZAHelp(BETA) - the ticketing portal will provide you with information you require for your premium services, click here

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To help you make the most of your new business landline service, including important numbers and handy hints for setting up your network click here

Tips for being safe in an online world

Although Commander does not offer any security tools directly to customers, we provide information about reducing your risk to Telecoms Hacking, see the documents below:

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Download our Think Before You Click guide


Download our 1800/1300/13 Toll Fraud Guide

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We recommend that you protect against unauthorised access to or use of your services by:

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  • regularly monitoring your usage to check for irregular patterns;

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  • protecting your user identity, email address and passwords, using password vaults is better than using pen and paper;

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  • exercising care in disclosing personal information on the internet, if you do not know this person contacting you (whether it be via email or phone) do not assume they can always be trusted;

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  • ensure you are using up to date anti-virus software and are protected by either software or network firewalls for all your corporate access;

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  • restricting access to your equipment, offices and sensitive information outside and inside your business operating hours;

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  • be careful if accepting emails or files from unknown sources, if you didn't expect this email and/or do not know this contact, do not open the email or attachment.  If you suspect anything or 

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  • If you would like further information, please Contact Us  if you suspect anything or do not understand what you are looking at.

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Outages

Please view Network Status via our Twitter account, click here

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If you are still having issues with either access to your phone contact us and we can assist. 

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